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IKON Services Australia

Sharon Pollard, as the Group Chief Operating Officer at IKON Services Australia, oversees the Cleaning, Property Services, Waste Management and Hygiene Services divisions of the business nationally.

Founded in 1999 and with corporate head offices in Melbourne and Sydney, IKON Services Australia is the product of 40+ years’ experience and a desire to provide tailored cleaning and facilities management services to clients unencumbered by the bureaucracy that often accompanies large corporations.

IKON has an turnover in excess of $80m, a workforce of more than 1,300 and is fully accredited in Quality Assurance, Occupational Health and Safety and Environmental Management Systems.

The team are relentless in researching and developing best practice. This combined with the application of ground breaking technology gives IKON an edge over their competitors.

As a market leader, IKON services the public and private sectors and boasts a diverse national client base. IKON is contracted to a number of high profile clients, including but not limited to, Crown Casino, Federation Square, Melbourne Convention & Exhibition Centre, The Star Sydney and the National Gallery of Victoria.

Federation Square

As the Chief Operating Officer at Federation Square, Sharon oversaw Capital Asset Planning and Replacement, Environmental Sustainability, Security and Emergency Management, OH&S, Accessibility, Planned and Reactive Maintenance, Tenancy Management, Cleaning and Waste Management. 

In November 2016 Fed Square’s Operations team won two national awards that recognise the leadership and innovation in the management, operation and maintenance of Australia’s built environment. Both awards speak to Sharon’s passions around Environmental Sustainability and OH&S and Emergency Preparedness.

  • The Sustainability and Environmental Impact Award for achieving carbon neutrality

  • The Occupant Safety and Wellbeing Award for the online OHS Warden training.


Federation Square is Melbourne's cultural and civic heart - home to galleries, restaurants, cafes, bars, tourism experiences and over 2,000 events a year. The Square covers a city block (5.2 hectares) in the heart of the Melbourne CBD.

Federation Square is managed by Fed Square Pty Ltd, which was established by the Victorian Government in 1999. Fed Square Pty Ltd is responsible for the co-ordination and management of tenancies, programming and marketing of all the public spaces and all aspects of asset management and development.

Fed Square Pty Ltd has six Company Directors and operates with a Chief Executive Officer and a small (approximately 50) team of professionals with experience across a diverse range of areas including project management, finance, leasing, marketing, media and promotions, event management, operations and facilities.

Until COVID, Federation Square has received an average of 10 million visits a year.

Fed Sq logo.PNG

Facility Management Association

As an active advocate for the Facilities Management industry Sharon is a member of the Board of the Facility Management Association of Australia and also sits on their National Diversity and Inclusion Portfolio Group (which was awarded Committee of the Year 2018).


Under Sharon's chairmanship the FMA's Victorian Committee was awarded Committee of the Year 2019 and she was recognised by the FMA as Committee Member of the Year in 2016.

Some key achievements Sharon has driven while involved with the FMA include:

  • Introduction of events focused on supporting women in the FM industry

  • Leading the development and implementation of policies and strategies including the Diversity and Inclusion Policy and the FMA Indigenous Engagement Strategy


The Facility Management Association of Australia is the peak national industry body for facilities management, representing and supporting professionals and organisations responsible for the operational management of Australia's built environments.

Future Focus Group Leadership Program – Committee for Melbourne

Sharon is a 2017 alumni of the Committee for Melbourne's Future Focus Group program.

This two year business and civic leadership program brings talented people together, fostering practical leadership skills by providing project-based, real-life learning experiences and unique access to senior business and community leaders. It develops Melbourne's future leaders so they can better influence the decisions around ensuring our city remains inclusive and prosperous.

As part of this program Sharon worked on a project called Equal Crossings. This project focused on establishing a visible 1:1 male and female representation at pedestrian traffic lights throughout Melbourne to promote gender equality, reduce unconscious bias and stimulate public discussion.

The Committee for Melbourne is an apolitical, not-for-profit, member based organisation that brings together over 120 organisations from Greater Melbourne's business, academic and community sectors, who have a passion for shaping Melbourne as a leading global city in the world's fastest-growing region, the Asia-Pacific.

In her spare time…

An early convert to the convenience of CBD living, Sharon lives with her dog in Collins Street, Melbourne. She is active in her local community and sits on the Owners Corporation Committee for her apartment building.

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