"Sharon is a highly effective business director able to manage across a range of priorities without missing a beat.

She can operate at both the level of strategic direction and implementation detail.

I cannot recommend her highly enough. Any company hiring Sharon and giving her responsibility will be transformed."

Mark Day - Chief Executive Officer, Law South Group Limited

"Sharon proved herself time and again to be well organised, efficient, reliable and resilient - essential qualities for her role within our fast paced and demanding environment."

Sue Shale - Partner & Chief Financial Officer at Farrer & Co

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Sharon Pollard is a leader in the management of public Facilities (hard and soft) and Building and Infrastructure Asset Management.


Sharon Pollard is the Group Chief Operating Officer at IKON Services Australia.


She has accrued over a decade of extensive senior management experience in Operations and Facilities Management across the public space, legal, media and catering sectors globally.

With a broad range of “hands-on” international experience, underpinned by qualifications in Work Health and Safety, Project Management, Live Production (Theatre and Events, Lighting) and a MBA, Sharon has a passion for Environmental Sustainability (seen in her guidance of Fed Square to achieving carbon neutral status) and OH&S and Emergency preparedness.


As an active advocate for the Facilities Management industry Sharon is a Board member of the Facility Management Association of Australia and sits on their National Diversity and Inclusion Portfolio Group (awarded Committee of the Year 2018).

Under Sharon's chairmanship the FMA's Victorian Committee was awarded Committee of the Year 2019 and she was recognised by the FMA as Committee Member of the Year in 2016.

Sharon is a 2017 alumni of the Committee for Melbourne's Future Focus Group business and civic leadership program. This two year program develops Melbourne's future leaders so they can better influence the decisions around ensuring our city remains inclusive and prosperous.

As part of this program Sharon worked on a project called Equal Crossings. This project was supported by VicRoads and focused on establishing a visible 1:1 male and female representation at pedestrian traffic lights throughout Melbourne to promote gender equality, reduce unconscious bias and stimulate public discussion.

Qualifications and Awards

  • MBA

  • Chartered Manager - CMgr MIML

  • Graduate Diploma in Management

  • Diploma of Work Health and Safety

  • Diploma of Project Management

  • Diploma of Live Production, Theatre and Events, Lighting

  • Sustainability and Environmental Impact Award for achieving carbon neutrality at Federation Square - 2016

  • Occupant Safety and Wellbeing Award for the online OHS Warden training at Federation Square - 2016

  • Committee Member of the Year in 2016 – Facility Management Association Australia

  • Shortlisted for Business Services Manager of the Year 2011 – Intelligent Office UK

  • Team Leader of the Year 2008 – Intelligent Office UK